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 Crash 0.8.7

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Ryoushuhikage
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PostSubject: Crash 0.8.7   Fri Mar 17, 2017 7:04 am

i've created a scenario with the editor with all the items to see them, their bonus and so on, and to see how the new lairs work (fey,demon and the c tower big building), but i crash instantly after the game start with this error

Firma problema:
 Nome evento problema: APPCRASH
 Nome applicazione: The Protectors.exe
 Versione applicazione: 0.8.7.0
 Timestamp applicazione: 585bf524
 Nome modulo con errori: StackHash_bc0c
 Versione modulo con errori: 0.0.0.0
 Timestamp modulo con errori: 00000000
 Codice eccezione: c0000005
 Offset eccezione: 00000001
 Versione SO: 6.1.7601.2.1.0.256.1
 ID impostazioni locali: 1040
 Informazioni aggiuntive 1: bc0c
 Ulteriori informazioni 2: bc0c4dad520785999fd3e0a37b6f7e6a
 Ulteriori informazioni 3: 1018
 Ulteriori informazioni 4: 1018a4994a26e176ef66415a2129d4ff

here the scenario:

https://drive.google.com/open?id=0B-xUa5-O5TarcE0yX18wVWV5OVk

i'm playing with 0.8.7 in compatibility mode XP S2 (that have more problem than the 0.8.5, why?)

maybe some item or new buildings cause the crash? In 0.8.5 a map with all items in it work perfectly

Also everytime i close the game the game crash, here the error:

Firma problema:
 Nome evento problema: APPCRASH
 Nome applicazione: The Protectors.exe
 Versione applicazione: 0.8.7.0
 Timestamp applicazione: 585bf524
 Nome modulo con errori: The Protectors.exe
 Versione modulo con errori: 0.8.7.0
 Timestamp modulo con errori: 585bf524
 Codice eccezione: c0000005
 Offset eccezione: 0037c4b8
 Versione SO: 6.1.7601.2.1.0.256.1
 ID impostazioni locali: 1040
 Informazioni aggiuntive 1: bc0c
 Ulteriori informazioni 2: bc0c4dad520785999fd3e0a37b6f7e6a
 Ulteriori informazioni 3: 1018
 Ulteriori informazioni 4: 1018a4994a26e176ef66415a2129d4ff

This happen also in 0.8.5

playing through undead campaign i crash at the second scenario and in startup there is this:

  [xcGraphicsSystemLoadBitmap] Error on loading <151>
  [xcGraphicsSystemLoadBitmap] Error on loading <150>
  [xcGraphicsSystemLoadBitmap] Error on loading <148>
  [xcGraphicsSystemLoadBitmap] Error on loading <147>
  [xcGraphicsSystemLoadBitmap] Error on loading <146>
  [xcGraphicsSystemLoadBitmap] Error on loading <145>
  [xcGraphicsSystemLoadBitmap] Error on loading <144>
  [xcGraphicsSystemLoadBitmap] Error on loading <143>
  [xcGraphicsSystemLoadBitmap] Error on loading <139>
  [xcGraphicsSystemLoadBitmap] Error on loading <138>
  [xcGraphicsSystemLoadBitmap] Error on loading <151>
  [xcGraphicsSystemLoadBitmap] Error on loading <150>
  [xcGraphicsSystemLoadBitmap] Error on loading <148>
  [xcGraphicsSystemLoadBitmap] Error on loading <147>
  [xcGraphicsSystemLoadBitmap] Error on loading <146>
  [xcGraphicsSystemLoadBitmap] Error on loading <145>
  [xcGraphicsSystemLoadBitmap] Error on loading <144>
  [xcGraphicsSystemLoadBitmap] Error on loading <143>
  [xcGraphicsSystemLoadBitmap] Error on loading <139>
  [xcGraphicsSystemLoadBitmap] Error on loading <138>

for this one i've seen that maybe is corrupted the pack loaded on modb, so i've tried to download from piratebay but the link won't work and searching through piratebay's mirrors give 0 result for 0.8.7

Up
that mirror of piratebay is blocked in my country, switched mirror, searched and i've found the torrent. i'll let you know if that build works properly.

Up
it's something related to my hero and its units, because looking through the map, enemy being killed or everything else doesnt cause crash.

Up
The first problem is surely caused by troops.
In the Scenario i've linked:
Starting with no troops = no crash
Starting with troops = crash
Starting with no troops but summoning creatures = crash after few sec (i've used Knight Racial spell to summon some dancing sword...and crash)

p.s. looked online for stackhash problem solving, disabled data execution prevention for theprotectors.exe but nothing
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Joe the Bartender
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PostSubject: Re: Crash 0.8.7   Mon Mar 20, 2017 12:25 am

Are you running the game in Windowed mode?

Could it be caused by the game hitting the cache limit?
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Ryoushuhikage
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PostSubject: Re: Crash 0.8.7   Mon Mar 20, 2017 10:05 am

i've managed to put the game in fullscreen, so no.

hitting the cache limit? how can i see that?

my pc have 8 gb ram gtx 750 ti amd fx8100 3.1 ghz 8-core

i have seen that the game recognize only 1gb ram, it is that?

using compatibility mode windows 2000 let me play, but units where invisible.

i've also reinstalled the game from the torrent reset everything and used win xp sp3 compatbility and i've get a crash error like the first one but instead of APPCRASH there is BEX
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PostSubject: Re: Crash 0.8.7   Tue Mar 21, 2017 6:22 am

If it is the cache, it's impossible to see. It's a hard-coded internal memory limit. I don't think there would be any fix other than by spreading the items over 2 maps.
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PostSubject: Re: Crash 0.8.7   Tue Mar 21, 2017 6:24 am

the same error

[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <151>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <150>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <148>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <147>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <146>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <145>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <144>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <143>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <139>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <138>

or BEX with windows error screen, with chapters campaing or other skirmish maps.
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PostSubject: Re: Crash 0.8.7   Tue Mar 21, 2017 7:12 am

I've playtested the map in the dev version and couldn't manage to make it crash. Whatever was causing the issue has likely been fixed in 0.8.8.
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PostSubject: Re: Crash 0.8.7   Tue Mar 21, 2017 7:26 am

Joe the Bartender wrote:
I've playtested the map in the dev version and couldn't manage to make it crash. Whatever was causing the issue has likely been fixed in 0.8.8.

Thx, but like i've said the game crashes even in other maps, with other heroes race and so on. The game simply crash when i look to the troops.

If i move the hero withouth centring the screen on the troops i can take every item in that map. If i play without troop i can do anything in that map, so its not the map the problem.
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PostSubject: Re: Crash 0.8.7   Thu Mar 23, 2017 6:41 am

Please i want to play WBC3!!!

This error from a large random map 1 vs 2

Windows report:
Firma problema:
Nome evento problema: BEX
Nome applicazione: The Protectors.exe
Versione applicazione: 0.8.7.0
Timestamp applicazione: 585bf524
Nome modulo con errori: StackHash_bc0c
Versione modulo con errori: 0.0.0.0
Timestamp modulo con errori: 00000000
Offset eccezione: 00000001
Codice eccezione: c0000005
Dati eccezione: 00000008
Versione SO: 6.1.7601.2.1.0.256.1
ID impostazioni locali: 1040
Informazioni aggiuntive 1: bc0c
Ulteriori informazioni 2: bc0c4dad520785999fd3e0a37b6f7e6a
Ulteriori informazioni 3: 1018
Ulteriori informazioni 4: 1018a4994a26e176ef66415a2129d4ff

Startup.log
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <145>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <144>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <143>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <139>
[xcGraphicsSystem::xcgsLoadBitmap] Error on loading <138>

What is this Loading error from bitmap? i've reinstalled the game 4-5 times and downloaded it from both source!!!


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PostSubject: Re: Crash 0.8.7   Thu Mar 23, 2017 8:19 am

Bitmap loading errors happen to everyone since wbc3 doesn't find wbc2/1 assets. It's harmless and likely not the issue for your crash.

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PostSubject: Re: Crash 0.8.7   Thu Mar 23, 2017 8:53 am

but for every crash, in the startup.log there is two or more bitmap loading error.

holy patrick save me!! Crying or Very sad Crying or Very sad Crying or Very sad Crying or Very sad Crying or Very sad
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PostSubject: Re: Crash 0.8.7   Thu Mar 23, 2017 7:09 pm

The fact that we can't reproduce the crashes on our end means that there is a local issue, either software or hardware. Mind telling your PC specs?

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PostSubject: Re: Crash 0.8.7   Thu Mar 23, 2017 9:32 pm

AMD fx-8100 8-core, 8 GB ram, nVidia GTX 750 ti, 1 TB HDD, windows 7.
Alla driver updated to the last version. The only thing changed in my PC since i've played 0.8.5 its the GPU, from an ATI radeon HD 6xxx to the nVidia one.
And differently from the 0.8.5, the 0.8.7 recognize me only 1 gb ram with every compatibility mode, with 98 256 mb.
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PostSubject: Re: Crash 0.8.7   Fri Mar 24, 2017 7:30 am

Try playing with a different hero or no heroes at all.

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PostSubject: Re: Crash 0.8.7   Fri Mar 24, 2017 9:19 am

i've made 3 video of the problem.

Hero+troops in a created map, crash on centering on hero+troops
Only troops in a random map, here with no hero you can see that after a bit when more troops arrive the game crash.
Only hero in a created map, here you can see that starting with no troops but spawning something make the game crash.

the video will be online in 20-30 minutes.

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PostSubject: Re: Crash 0.8.7   Fri Mar 24, 2017 6:45 pm

Wow level 10 spells. Also, activate shadows in graphics options.

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PostSubject: Re: Crash 0.8.7   Sat Mar 25, 2017 3:58 am

Patrick_the_Winekiller wrote:
Wow level 10 spells. Also, activate shadows in graphics options.

?????

Crash anyway
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PostSubject: Re: Crash 0.8.7   Sat Mar 25, 2017 4:46 am

have you tried playing with another hero? it might be platinum mode making your units too tough.

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PostSubject: Re: Crash 0.8.7   Sat Mar 25, 2017 4:55 am

even with level 1 hero, when centering on troups the game crash
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PostSubject: Re: Crash 0.8.7   Tue Mar 28, 2017 3:33 am

Nothing? i will never play it again?
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PostSubject: Re: Crash 0.8.7   Tue Mar 28, 2017 11:05 am

Try a rollback to 0.8.5. Does this still work?
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PostSubject: Re: Crash 0.8.7   Wed Mar 29, 2017 7:43 am

unistalled 0.8.7, deleted the folders, installed 0.8.5, played a great match withouth a crash. There are still few minor bugs like the windows locked at 800x600 even if is setted to 1280x1024 or what it is.
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PostSubject: Re: Crash 0.8.7   Fri Mar 31, 2017 5:41 am

Tonight i will try 0.8.6
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PostSubject: Re: Crash 0.8.7   Fri Mar 31, 2017 8:40 am

Have you tried running the game with less CPU cores?
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PostSubject: Re: Crash 0.8.7   Fri Mar 31, 2017 10:54 pm

Ehm, what?
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PostSubject: Re: Crash 0.8.7   Sat Apr 01, 2017 1:42 am

If you can, try disabling all but one processor core when running the game and see how that turns out. I have heard dodgy things about 5-8 core processors on older games so I'm thinking there could be a chance - even if it's a tiny chance - that it may potentially be the cause.
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